FAQ's
Frequently Asked Questions
When do I receive my eSIM or how long does it take to send it?
Immediate! At the end of the purchase in our payment gateway you will automatically receive in your email the QR Code containing your data plan along with the link to the installation instructions. This information can also be downloaded directly from our website immediately.
Can I keep my WhatsApp number with the eSIM?
Of course you can. With our eSIM you will be able to keep your WhatsApp, Telegram, Viber, etc. number. Your messaging and calling apps will not be affected at all. You will still be able to stay connected as if you were in your home country, only that you will use data from our plan.
How far in advance should I purchase my eSIM?
Whenever you prefer! Your plan is activated when the eSIM installed on your phone accesses the network of any of the countries where the plan has coverage.
How long do I have to start using my eSIM after purchase?
Once you make the purchase you have up to 90 days to start using your data plan. If 90 days pass and you have not yet installed the eSIM on your phone or activated the plan in your destination country you will lose the validity and will need to purchase a new eSIM.
From what moment is my plan activated?
Your plan is activated as soon as the eSIM accesses the network of any of the countries in which your plan has coverage.
If you are still in your home country and the plan you purchased also has coverage in that country, the validity of the plan will start from the moment you install the eSIM in your phone, but you will be able to continue using the services with your local mobile operator while you are traveling, without consuming data from our eSIM.
Are the plans rechargeable?
Some of our plans have a rechargeable option. But don't worry, if the plan you choose is not rechargeable and you run out of data during your trip, simply install a new eSIM with a new plan as many times as you need.
How long does my data plan last?
It all depends on the plan you have purchased. We have plans for a specific number of days or plans per Gigas with validity of up to 30 days or until you consume the data of the plan. You must validate the features in the description of each plan.
When should I install my eSIM?
We always recommend installing the eSIM from your home country one day before your trip from a secure internet connection. If you are already in your destination country you can also install it without any problems and access our service immediately. Just make sure you install it from a good internet connection.
What should I do if I am traveling to 2 or more different countries?
You must validate that our plans have coverage in all the countries you need the service. In case it is not possible for us to cover all destinations with a single plan, you can purchase several plans and use them separately. You can install as many eSIMs as your phone model allows.
Can I share internet?
Yes, most of our plans allow internet sharing. However, we recommend you to validate in the description of the plan you choose. Also keep in mind that sharing data can use up your plan's capacity more quickly.
What do I do if my phone does not support eSIM?
In this case you can contact our commercial line through WhatsApp so that one of our consultants can coordinate with you the delivery of a physical sim card.
Can I contact you if I have any problems with my eSIM?
Of course you can! If you have any concerns during installation or if you are unable to configure your eSIM or access the service correctly when you arrive at your destination, you can contact us at our technical support line. We will always be available during our business hours to help you with whatever you need.
Which devices are compatible with eSIM?
iPhone: XS, XS, Max, XR, SE 2 (2020), SE 3 (2022), 11, 11 Pro, 11 Pro Max, 12, 12 mini, 12 Pro, 12 Pro Max, 13, 13 mini, 13 Pro, 13 Pro Max, 14, 14 plus, 14 Pro, 14 Pro Max, 15, 15 Plus, iPad Pro 11″, iPad Pro 12.9″ , iPad Air, iPad Mini, iPad 10th generation.
Samsung: Galaxy A54 5G*, Galaxy S20, Galaxy S20+ 5g, Galaxy S20 Ultra, Galaxy S20 Ultra 5G, Galaxy S21+ 5G, Galaxy S21+ Ultra 5G, Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy S23, Galaxy S23+, Galaxy S23 Ultra, Galaxy Note 20, Galaxy Note 20 Ultra 5G, Galaxy Fold, Galaxy Z Fold2 5G, Galaxy Z Fold3 5G, Galaxy Z Fold4, Galaxy Z Flip, Galaxy Z Flip3 5G, Galaxy Z Flip4
Google: Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4a, Pixel 4 XL, Pixel 5, Pixel 5a, Pixel 6, Pixel 6a, Pixel 6 Pro, Pixel 7, Pixel 7 Pro, Pixel Fold
Huawei : P40, P40 Pro, Mate 40 Pro
Motorola: Razr 2019, Razr 5G, Razr 40, Razr 40 Ultra, Razr+, Edge+, Edge 40 Pro, G52J 5G, G52J 5G II, G53J 5G
Oppo: Find N2 Flip, Find X3 Pro, Reno 5A, Find X5, Find X5 Pro, A55s 5G, Reno 6 Pro 5G
Sony: Xperia 10 III Lite, Xperia 10 IV, Xperia 10V, Xperia 1 IV, Xperia 5 IV, Xperia 1 V, Xperia Ace III
Rakuten Mobile: Mini, Big-S, Big, Hand, Hand 5G
Honor: Magic 4 Pro, Magic5 Pro, 90
Sharp: AQUOS sense4 lite, AQUOS Sense6s, AQUOS sense 7, AQUOS sense 7plus, AQUOS Wish, AQUOS wish 2 SHG08, AQUOS wish3, AQUOS zero 6, Simple Sumaho6, Sharp AQUOS R7, AQUOS R8, AQUOS R8 Pro
Xiaomi: 12T Pro, 13 Lite, 13 Pro, 13T pro
DOOGEE: V30
Nokia: XR21, X30, G60 5G
Hammer: Explorer PRO, Blade 3, Blade 5G
Microsoft: Surface Pro X
Vivo: X90 Pro, V29 Lite 5G
Honor: Magic 4 Pro
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